Our client’s business was growing and was looking for ways to improve their staff’s contact handle time. They asked us for recommendations on a solution and if we could identify any low-hanging fruit to improve their team’s efficiency. 

Our team identified several processes that needed improvement, including creating dashboards that automatically gathered data into a central dashboard. Their product back-end held the data in sever allocations, meaning their team spent several extra minutes locating and pulling up those pieces. They trimmed contact handle times by bringing this data into a single dashboard for their team.