A large e-commerce retailer was experiencing high call volumes and long wait times, leading to customer dissatisfaction and increased operational costs. The retailer sought a solution to improve customer service while reducing expenses.

SquadForce implemented an AI-powered chatbot to handle routine inquiries, allowing human agents to focus on complex issues. SquadForce integrated predictive analytics for anticipating customer needs and proactively offering solutions. This resulted in a significant reduction in call volume and wait times, a measurable increase in customer satisfaction, and a notable decrease in operational costs.